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Getting Started
  • What GridGap Is And Is Not
  • How To Create Your First Project
  • Projects, Versions, And Scenarios Explained
Using The Calculator
  • How To Add Appliances And Usage Data
  • How To Create A Battery + Inverter Scenario
  • How To Create A Solar + Battery + Inverter Scenario
  • When To Use Calculate Vs Create New Version
User-Type Guides
  • GridGap For Homeowners
  • GridGap For Installers
  • GridGap For RV Users
  • GridGap For Boat And Shore Power Users
  • GridGap For Small Business And Workshop Planning
  • GridGap For Business Workspaces
  • Moving From Personal To A Business Workspace
  • How To Import Personal Projects Into A Workspace
Inputs And Assumptions
  • Battery Inputs Explained
  • Inverter And Charging Inputs Explained
  • Solar Inputs Explained
Results
  • How To Read The Results Page
  • Understanding Warnings
  • How Battery Sizing Works In GridGap
  • How Inverter Sizing Works In GridGap
  • How Charging Works In GridGap
  • How Solar Sizing Works In GridGap
  • How Solar Controller Results Work
  • Advisory Solar String Guidance Explained
  • Installation Guidance Explained
Equipment Check
  • How To Compare Equipment Using Equipment Check
  • Equipment Check Statuses Explained
Reports And Exports
  • How PDF Export Works
  • How Branded Reports Work
  • How Data Export Works
Plans And Billing
  • Plans And Subscription Differences
  • How Billing, Renewals, And Cancellations Work
Troubleshooting
  • Troubleshooting: Awaiting Calculation
  • Troubleshooting: Scenario Details Are Invalid
  • Troubleshooting: The Project Could Not Be Calculated
  • Troubleshooting: Why Is A Feature Locked
  • Troubleshooting: Why Did My Version Number Change
  • Troubleshooting: Why Did My Panel Count Increase
  • Troubleshooting: Social Login Problems
  • Troubleshooting: Email Verification Problems
  • Troubleshooting: Password Reset Problems
  • Troubleshooting: Invitation Acceptance Problems
  • Troubleshooting: Billing And Subscription Confusion
  • Troubleshooting: Workspace Seat Or Role Issues
  • Troubleshooting: Export And Report Problems
  • Troubleshooting: Renewal Rights And Billing Notices
  • Troubleshooting: How To Get Support
Glossary
  • Essential Solar And Backup Terms
Reference
  • Known Limitations Of GridGap
  • How GridGap Calculates At A High Level
Plans Access

Plans And Subscription Differences

GridGap access is shaped by more than one thing. Your plan matters, but so does the context you are working in and, for Business workspaces, the role you hold inside that workspace.

How access works

In practical terms, there are three layers to access. The first is the plan itself: Free, Pro, or Business. The second is the active context, meaning whether you are working in your personal account or inside a Business workspace. The third is role, because some workspace actions stay limited to owners or admins even when the wider workspace is active.

This is why a feature being hidden or unavailable does not always mean something is broken. It can mean the current plan does not include it, the current workspace is not the active context, or the current role is not allowed to perform that action.

Free

Free is the lightest access tier. It is best treated as an entry point for simpler use, early exploration, and lower-commitment workflows. It allows users to understand how the calculator works and try the product without moving immediately into the wider paid feature set.

If your work is still basic and personal, Free may be enough for early testing. If you need richer calculator access, more advanced workflows, or export-oriented use, you will normally outgrow it.

Pro

Pro is the full paid personal plan. It is the right fit for users who need the broader calculator experience, deeper control, and the stronger version-aware workflow that goes with more serious use.

In day-to-day terms, Pro is the plan for people who want the personal account to be their real working environment rather than a trial space. That includes users who need more advanced calculator behaviour, richer outputs, and paid personal feature access without moving into team collaboration.

Business

Business is for team and organisation use. It adds the shared workspace layer, which means seat-based access, workspace membership, role-based collaboration, and workspace-level billing that is separate from a user's personal subscription state.

Business is not just Pro with a different label. It introduces a different working model. Projects can be tied to a workspace, members can have different roles, and some actions such as billing and certain workspace management tasks stay restricted to the workspace owner.

Context and role still matter

A user can have a personal subscription, be a member of a Business workspace, or have both at the same time. Those are separate contexts. Your personal paid access does not automatically give you owner-level control inside a workspace, and a workspace plan does not make every workspace member a billing manager.

This is especially important for things like workspace billing, seat management, branding, member management, and some export or collaboration actions. Those are not only plan questions. They are also role questions.

If you cannot see something like a billing action, a workspace management option, or a feature you expected to have, always check three things: the current plan, the current context, and your current role.

Good practice

If a feature looks locked, do not assume the subscription failed. First confirm whether you are in the right account context and, for workspace actions, whether your role allows it.

Related articles

How Billing, Renewals, And Cancellations Work

See what happens after a user has already upgraded.

Troubleshooting: Why Is A Feature Locked?

Use this when the issue looks like access rather than a calculation problem.

Troubleshooting: Workspace Seat Or Role Issues

See what to check when a workspace action is blocked by membership or role.

Back to Plans And Billing Next: Billing, renewals, and cancellations
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